Online shop terms & conditions

 

We will receive your order as soon as payment has been made. You will receive your draft design electronically within 48 hours. You will need to approve this design via email. Your full order will take 3-4 working days to complete. Laser cut items will take longer depending on the quantities needed.

 

Envelopes, envelope liners, and stickers are supplied separately so that you can put everything together yourself. No production on online orders is done by Pistachio Designs.

 

Proof reading is the responsibility of the client and not that of Pistachio Designs. Pistachio Designs cannot be held responsible for any errors or omissions once the order has been signed off.

 

All designs and artwork remains the copyright of Pistachio Designs and may not be reproduced or copied in any way.

 

Pistachio Designs cannot be held responsible for late delivery due to reasons outside our control. You will be notified immediately if your order will take longer than anticipated.

 

Cancellation of an order will result in forfeiting any payment made.

 

Shipping terms & conditions

 

Our National door-to-Door delivery orders do not exceed 2kgs. The duration time is 2-4 days at R95 – R150 per delivery (depends on delivery area. Delivery days do not include weekends and public holidays) In the event of your parcel requiring a dedicated special trip to deliver the shipment, additional charges may be levied. Examples of special delivery areas include mines, power stations, plots/farms, remote areas, military bases, game lodges, ports/harbours, embassies, and consulates. In this instance, you will be contacted prior to delivery. Pistachio Designs cannot be held responsible for late delivery due to reasons outside our control. You will be notified immediately if your order will take longer than anticipated.

Masks T’s & C’s

 

Our face masks are made of three layers 1st: mini matt polyester, 2nd: non-woven and 3rd: mini matt polyester. All masks tie around the back of the head. They are form-fitting and can be adjusted with the slightly stretchy tie backs. The design of the pattern may differ due to the line of cut on the fabric.

 

These masks are NOT for medical use. Wash your mask after every use in the washing machine using cold water. Face masks are merely a preventative measure and should not provide a false sense of protection. COVID-19 preventative measures include the practice of good hygiene and physical distancing.

 

Please Note: Non-medical face coverings won’t offer complete protection to you or your child. But if used properly it is better than nothing. Children under the age of 2 should not wear face masks. Staying home and physical distancing is still the best way to protect your family from COVID-19.

 

Deliveries do not take place on weekends or on Public Holidays. Pistachio Designs will not be held responsible for any delays in delivery due to unforeseen circumstances and means beyond our control. We will inform you when your order is on its way. Courier in Gauteng is R85 and National is R125. Unfortunately, we do not allow collections during the lockdown. You are responsible for duties and taxes outside South Africa. All items entering a foreign country are subject to customs inspection and assessment of the duties and taxes in accordance with that country’s national laws.

 

Regrettably NO refunds or exchanges. All imagery is shown on our social media pages and the functionality can be seen on the images. Due to the COVID-19 virus, we cannot accept any returns. The design of the pattern may differ due to the line of cut on the fabric.

 

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours. The inclusion of any products or services on this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state and international laws in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.